Skip to content
project banner

Your experience of using Mental Health Urgent and Emergency Care Services

We want to make sure mental health crisis services work better for everyone. By sharing your experience, whether as a service user or a carer, you’ll help us understand what’s working, what’s not, and how things could be improved.

Your feedback will help shape future services so they’re easier to access, more joined-up, and better suited to people’s needs. You don’t need to answer every question, and there’s space to share anything that feels important to you.

0% answered

1.  

Have you or the person you care for accessed any of the following services in the past 12 months? (Please tick all that apply)

2.  

Experience of access and timelines

It was easy to find out where to go for help during a mental health crisis
There was support was available close to home
The support was easy to access online or by phone
3.  

Care and support you received

Staff understood what your or the person you care for were going through
You were given choices about care or treatment
4.  

Communication, involvement and respect

You felt informed about what was happening during care or treatment
You felt listened to and respected by staff
5.  

Continuity and system working

The different services worked well together (i.e. you didn't have to repeat your story, advice was consistent, staff seemed aware of your situation)
You felt confident that the service would support you or the person you care for well if help was needed again

Maximum 255 characters

0/255