15 Step challenge now open - We have now launched! (TBC)

Welcome to the 15 Steps challenge!!

We are looking for volunteers to help us!! We need you!

The Challenge team are the key to the 15 Steps Challenge! It’s important that the team are a mixed group of people who can bring “fresh eyes” to exploring a healthcare service area. A group of young people or a mix of young people, family carers and staff from other services would all be examples of a good mix of 15 Steps Challenge team members. Aim to work with young people from different backgrounds and cultures, and make sure to include disabled people and others who can bring a different perspective. The team’s role is to spend time in a healthcare area and try to spot what is reassuring to young people and what could be improved to help them feel safer and confident about the treatment that they are receiving.

Additional roles for young people

Young people are a core part of the Challenge team, but they might also like to: • give the feedback to the health services/staff directly. • be the team’s “reporter”, by capturing everyone’s feedback. • award a certificate to services that have done really well. • write a blog or article about their experience of the 15 Steps Challenge for a staff newsletter.

The 15 Steps Challenge team should:

• Visit the health service areas unannounced – a surprise visit means that the Challenge team can see things how they really are.

• Even before getting in to the main health care area, the team should notice the entrance area/reception areas – how do they feel? What information is available?

• The team use all their senses – what does it smell like? What can be heard? Does it inspire confidence or worry? The team should focus on their first impressions.

• After thinking this, the team focus more on the detail of what they are seeing. The observation guides can help with this.

• The job of each member of the team is to think about how these first impressions and other details build up a picture of the health service – what does this information tell you about how young people are treated in this service?

• The team discuss together the feedback that they would like to give back to the service. It is the role of the team to be honest, but also encouraging. Make sure the team give feedback on what could be improved but also what is working well.

Contact our team or Transverse to join the challenge! ( add email )